Key information
Forms
Last name, first name, email address, organisation, message and project details submitted through the Polylearn and TOEIC forms.
Go to ContactUsage measurement
With consent, Google Tag Manager may send events relating to navigation, calls to action, FAQs, forms and offerings. No information entered into forms is included in these events.
Read the legal noticeChat and support
When Crisp chat is enabled, Crisp may process messages and technical data needed for the conversation, including for Hugo's automated replies.
Go to ContactPayment
Payments are processed through Braintree and PayPal. POLYLEARN does not claim to store payment card data itself.
Read the termsExercising your rights
Requests for access, rectification, erasure, restriction or objection should be made through a clear, identifiable contact channel.
Exercise your rightsData categories, purposes and legal basis
POLYLEARN primarily processes data you provide voluntarily: identity, contact details, organisation, level, timeframe, goals, free-text messages and information needed to follow up on your enquiry. This processing is based on steps taken at your request before entering into a contract, performance of the service when you make a purchase, or POLYLEARN’s legitimate interest in handling enquiries effectively.
The Google Tag Manager container is loaded with the Axeptio CMP tag so that your consent state is transmitted before other tags run. After you consent to statistics and audience measurement, it may send events for page views, calls to action, FAQ openings, form submissions and offering selections. Information entered into forms is not included in these events. Your choice is stored by Axeptio and can be changed through its preference widget.
When Crisp chat is enabled, messages and technical data needed for the conversation may be sent to Crisp to provide support messaging and Hugo automated replies. This activation depends on the consent choice and the privacy settings actually configured.
Free TOEIC cheat sheet
When you request the PDF cheat sheet, your email address is used to send this resource via Brevo. The request and its status are stored in our Netlify storage for 30 days to manage delivery and prevent duplicates, then deleted. This request does not subscribe you to marketing communications. To exercise your rights, write to contact@polylearn.co.
Recipients, processors and retention periods
Data is intended for POLYLEARN and, where necessary, its technical processors: Netlify for hosting and form collection, Google for consent-based audience measurement through Google Tag Manager, Crisp for support messaging and Hugo automated replies, and Braintree and PayPal for payment processing. POLYLEARN does not claim to store full payment card details directly when payments are handled by these providers.
Contact and project information is retained for as long as necessary to handle the enquiry, follow up commercially or deliver the service, then archived or deleted according to its remaining usefulness and applicable legal obligations. Technical and measurement data is retained according to the settings of the infrastructure and tools actually used.
Your rights
Under the GDPR and the French Data Protection Act (Loi Informatique et Libertés), you may request access, rectification, erasure, restriction, objection or portability of your data where the relevant right applies. You may also withdraw consent where processing is based on it.
To exercise your rights or raise a question about your personal data, email contact@polylearn.co. If, after contacting us, you believe your rights are not being respected, you may lodge a complaint with the CNIL, the French data protection authority.